The New Citron Hygiene Portal: filing just got easier!

The Citron Hygiene e-business portal means all your account information is now readily available online.  All your important financial documents are now stored in one place, allowing Citron Hygiene to reduce the impact on the environment by cutting down on print and postage! So it’s good news for everyone.

So how does it work?

All your documentation including invoices and statements can be found in a comprehensive library alongside information illustrating how your Citron Hygiene contract is made up in addition to your customer account information. The new e-business portal is your personal online filing system, available to support you 24/7.

How do I sign up?

To access your information all you need to do is go to the portal log in icon which is situated at the top right on our website:   From there you need to click register and complete a very simple form to join the system. SUCCESS, you’ll now be able to access your personal online filing system tailored to you with all your financial information available in real time each time you log in.

What’s in it for me?

You will be able to view a complete history of all your invoices, statements and credits, at the touch of a button. Our handy dashboard gives you a step by step breakdown of your contract which quickly allows you to see any outstanding payments. Furthermore, there is also easy access to additional products and services that are likely to be of use to you. And if you have any queries about using the dashboard then you can head over to our useful FAQ’s section. All these areas can be access through the tabs at the top of the page.   You can go from an overview of the areas of an account, right down into the detail by clicking on the appropriate element and the system will give you more information.  Although we are encouraging our customers to take a paperless approach, we understand this isn’t always possible. Therefore all of your documents can be downloaded and printed for use as a hard copy. It’s so handy that thousands of Citron Hygiene customers have already signed up and are benefitting from their personally tailored online financial filing system.

But how do you know that this site is secure? 

The service portal is secure because it all operates over an encrypted connection. Behind the scenes our technical team have made sure that we keep your information safe by applying the latest technical standards.

Why Use the Portal

A lot of time has been dedicated to improving the customer experience. Citron customers were central in the development stages of the portal, which is why it is now seen as a huge benefit to many of them. By giving on-demand access to information that you would otherwise have to look up in your internal systems or call or email Citron’s customer service teams to send it through to you. All of that time-wasting is now eliminated and you can just log in and get whatever you need in seconds.

Don’t Just Take Our Word for It

Here are a few of the comments we have had back from customers who are already using the portal. If you haven’t already, perhaps you should sign up now?
“We have been using the portal for a number of months now and it has become second nature. It’s a lot quicker for me to see our current accounts position.”
Christine from Wade Hall Family Centre
“I’ve got a lot of things to juggle and I was often looking for paperwork outside of normal hours. This meant I couldn’t phone and get an immediate answer to any query. Now with the portal I just log on and all the answers are in front of me.”
Jane from NK LD Day Services
“It’s very easy to use and gives you all that you need to know and nothing else. I would definitely recommend that people try it.”
Jackie from Lancashire County Council
“It’s really easy to get the invoice copies. I only wish more suppliers had systems like this.”
Lisa from Liverpool City Council  

Find out how we can help elevate your washroom experience. Talk to us.

Tick here if you are a current Citron customer
This field is for validation purposes and should be left unchanged.